Frequently Asked Questions

What can we help you with today? Browse our FAQs or feel free to reach out to our team.

Delivery timings

South & Central Delhi
9 AM - 12:30 PM
2 PM - 5 PM
5 PM - 8 PM
Last order by 6:30 PM.

West Delhi, East Delhi, North Delhi, Gurugram & Noida
9 AM - 12:30 PM
5 PM to 8 PM
Last order by 2 PM.

Faridabad Ghaziabad
9 AM - 12:30 PM
Last order by 7 AM.

Mumbai
Currently closed for delivery.

Meal kits

Every meal kit includes:

- an easy to follow recipe

- perfectly portioned ingredients

We provide every ingredient mentioned in the recipe, down to the oil and salt! You can review the ingredients you'll receive with each meal kit before your selection.

Every recipe requires some basic kitchen equipment, like a saucepan and a kitchen knife, that is not included in the meal kit. We've listed the equipment you'll need to have at home for each recipe on the meal kit's page. Please review this before placing your order!

Let us know in the Notes field when you place your order and we'll make sure we don't send you an ingredient you're allergic to.

Some recipes may be difficult to execute without key ingredients so we recommend selecting a different meal kit if you find you're allergic to a listed ingredient. Please note the recipe you receive won't be modified to reflect any ingredients left out.

Our meal kits are designed to be cooked on the day they are delivered. Our ingredients taste best when they're fresh. That said, most kits will last 2-3 days if refrigerated immediately.

Each meal kit has the cooking time required for the recipe so make sure you plan enough time before serving to prepare your dish!

The cooking time for each meal kit is mentioned in the description on its page and on the recipe you'll receive. The cooking time is an estimate of the total time you'll need (including all prep work like cutting or chopping ingredients, washing vegetables, soaking any grains etc.) to cook and serve your dish.

Currently the cooking time for our dishes is under 20 minutes.

We take special care to make sure you have everything mentioned in the recipe. In the rare event of an error, please let us know immediately using the chat on our home page.

Makery creates its recipes after careful trials. We cannot make changes to recipes on an individual basis.

With that said, you're free to get creative in the kitchen and make any modifications you'd like to! We can only vouch for our own recipes but we'd love to learn about how you made our dishes your own. Tag us on the results!

We maintain WHO compliant health and safety standards, including: daily temperature checks, hourly sanitation & cleaning of all surfaces, social distancing for our team members, and contactless delivery.

Delivery information

We are currently delivering across Delhi NCR and Mumbai. Click here to check if we deliver to your area.

There is a nominal charge for delivery based on your address. This is calculated at checkout.

Your order will arrive in the time slot you choose at checkout. You can schedule orders up to 2 weeks in advance. 

We do not currently offer live tracking for deliveries. If your order has not arrived in your chosen time slot, please contact us immediately.

Sustainability

We are committed to sustainability and minimising food waste. Climate change is real and it has never been more important to reduce our carbon footprint. Approximately one third of the food produced for human consumption (1.3 billion tons) goes to waste every year. Our goal with Makery is to help solve that problem. 

Yes! We have worked hard to source eco-friendly packaging. We are proud to say all our packaging is biodegradable, recyclable or reusable, including our boxes, food containers, ice packs & vacuum-seal plastic bags. 

You can learn more about our packaging components and how to recycle/reuse them here.

All Makery meal kits come with perfectly portioned ingredients, ensuring that there is zero food waste. Our own leftover kitchen inventory is distributed to our team or returned to our vendors whenever possible. Every ingredient counts!

Yes! Research published in the journal Resources, Conservation and Recycling argues that average meals sourced from a store are responsible for 33% more greenhouse gas emission than the equivalent meal from a meal kit service.

You can read more about this here.

Other queries

If you'd like to reach out to us about anything else, feel free to drop us a line here